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Welcome to Merlin Catering

Sales - Service - Repair - Installation

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We stock a wide range of equipment, everything from heavy duty fryers, through to rational combi ovens and gas chargrills. Whether you need the perfect countertop fryer to make the tastiest chips, or you want to find the best possible grill to make an amazing steak, we’ve got everything that you could possibly need

Catering Equipment for a Commercial kitchen

Merlin is one of the most trusted catering suppliers in the UK. We supply and install high quality commercial catering and refrigeration equipment for professional kitchens. We also provide essential servicing and catering equipment repairs. In fact, we work with a wide range of customers, from educational establishments through to bars and bistros. We work with a selection of high quality manufacturers, to provide you with a fantastic choice of catering equipment. Whatever your budget, we stock a range of specialist brands, including Rational, Blueseal, Lincat and Williams Refrigeration. So, whatever you need, our specialist engineers are also on hand to help with all aspects of planning and fitting.

The best equipment for all your needs

We stock a wide range of equipment, everything from heavy duty fryers, through to rational combi ovens and gas chargrills. Whether you need the perfect countertop fryer to make the tastiest chips, or you want to find the best possible grill to make an amazing steak, we’ve got everything that you could possibly need. We can also offer one of the widest selections of gyros grills, both gas and electric styles, to help you cook the most incredible kebabs. In terms of refrigeration equipment, we have an outstanding selection of fridges and freezers. Whether you're looking for upright appliances, or fridges that will fit under your countertops, we have everything you could possibly need. There's also a great range of countertop fridges and freezers to help you keep your products cool whilst they are on display. We can even help you find the very best blast chillers and fast-freezing ice makers, perfect for a bar, or any other establishment serving ice cold drinks. Because we have a great long-standing relationship with many important catering equipment suppliers, we are also able to help you if you have specific, niche requirements. That means that if you can’t see the specific catering or refrigeration equipment that you are looking for, when you browse our website then just get in touch with us to discuss your needs. We also offer significant discounts for large orders, particularly if you are looking to equip a whole kitchen - so contact us today to find out how we can help.

Gas Safe engineers

Whether you are designing and fitting a brand new kitchen in your establishment, or you are refitting and upgrading your current appliances, there are safety considerations that need to be taken in to account. You need to ensure that your kitchen area meets all of the extraction requirements, for example, do you have a gas interlock installed? It’s also important to understand whether you have the correct air supplies in place, if you are installing a fryer or gas combi appliance. Because you need to understand all of these safety requirements before you purchase your equipment, we are also on hand to carry out site surveys, and to provide a full quote to install your new equipment, or even the whole kitchen. All of our gas engineers are Gas Safe certified, and will work closely with you to ensure that you are totally happy throughout the whole fitting and installation process.

Returns and Replacements

In the unfortunate incidence that you return your goods to us then we will issue a full refund, including delivery, within 30 days of your informing us of your intention to do so. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Goods should be returned to us in a saleable condition. Whilst you are in receipt of the goods it is your responsibility to take 'reasonable care' of them. If we believe that you have in anyway failed to do this, we reserve the right to charge an amount equal to 25% re-stocking fee.

If you received a free gift with your product that you subsequently return, you must return the gift also, unless agreed otherwise with a representative of the company.

If you incurred an extra delivery cost due to your own special request (such as guaranteed next day delivery) in the event of a return of goods, only the price of standard delivery will be refunded.

If your item was a special order made to your own specification, then please be aware that we cannot accept the item for return and you will not be entitled to a refund.

You must inspect your goods immediately upon receipt for any damage. If you do receive an item in a damaged condition, then you must inform us within 24 hours of delivery to enable us to make a prompt claim against the delivery company. Failure to do so will result in us being unable to accept liability. The delivery note should be endorsed with 'Goods Received Damaged'.

Damaged goods will either have to be returned to us with all costs incurred being met by us, or dependent upon the item, a replacement may be despatched promptly without the need for return of the damaged original. We the company reserve the right to make that choice.

If the product is faulty, then we will meet all costs involved with returning the product to us and you will be entitled to a full refund. We do reserve the right to inspect the products on return and verify any faults before issuing a refund.

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of Acts of God, War and other hostilities, civil commotion, accident, strikes, lock-outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports, or any other cause not within the reasonable control of Merlin Catering & Refrigeration Ltd.

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