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Welcome to Merlin Catering

Sales - Service - Repair - Installation

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We stock a wide range of equipment, everything from heavy duty fryers, through to rational combi ovens and gas chargrills. Whether you need the perfect countertop fryer to make the tastiest chips, or you want to find the best possible grill to make an amazing steak, we’ve got everything that you could possibly need

Catering Equipment for a Commercial kitchen

Merlin is one of the most trusted catering suppliers in the UK. We supply and install high quality commercial catering and refrigeration equipment for professional kitchens. We also provide essential servicing and catering equipment repairs. In fact, we work with a wide range of customers, from educational establishments through to bars and bistros. We work with a selection of high quality manufacturers, to provide you with a fantastic choice of catering equipment. Whatever your budget, we stock a range of specialist brands, including Rational, Blueseal, Lincat and Williams Refrigeration. So, whatever you need, our specialist engineers are also on hand to help with all aspects of planning and fitting.

The best equipment for all your needs

We stock a wide range of equipment, everything from heavy duty fryers, through to rational combi ovens and gas chargrills. Whether you need the perfect countertop fryer to make the tastiest chips, or you want to find the best possible grill to make an amazing steak, we’ve got everything that you could possibly need. We can also offer one of the widest selections of gyros grills, both gas and electric styles, to help you cook the most incredible kebabs. In terms of refrigeration equipment, we have an outstanding selection of fridges and freezers. Whether you're looking for upright appliances, or fridges that will fit under your countertops, we have everything you could possibly need. There's also a great range of countertop fridges and freezers to help you keep your products cool whilst they are on display. We can even help you find the very best blast chillers and fast-freezing ice makers, perfect for a bar, or any other establishment serving ice cold drinks. Because we have a great long-standing relationship with many important catering equipment suppliers, we are also able to help you if you have specific, niche requirements. That means that if you can’t see the specific catering or refrigeration equipment that you are looking for, when you browse our website then just get in touch with us to discuss your needs. We also offer significant discounts for large orders, particularly if you are looking to equip a whole kitchen - so contact us today to find out how we can help.

Gas Safe engineers

Whether you are designing and fitting a brand new kitchen in your establishment, or you are refitting and upgrading your current appliances, there are safety considerations that need to be taken in to account. You need to ensure that your kitchen area meets all of the extraction requirements, for example, do you have a gas interlock installed? It’s also important to understand whether you have the correct air supplies in place, if you are installing a fryer or gas combi appliance. Because you need to understand all of these safety requirements before you purchase your equipment, we are also on hand to carry out site surveys, and to provide a full quote to install your new equipment, or even the whole kitchen. All of our gas engineers are Gas Safe certified, and will work closely with you to ensure that you are totally happy throughout the whole fitting and installation process.

Shipping and Delivery

We process your order as soon as possible after we receive and accept it. Where possible, we aim to deliver items within 1-3 days, if there are any exceptions to this then this will be clearly highlighted in the product description on the website.

Where an order has multiple items, a longer delivery time may be unavoidable. Due to the nature of sourcing the highest quality products at the best prices for our clients, it is sometimes necessary to use several suppliers and wait until the entire order is ready to be shipped, as opposed to sending several small shipments. This saves cost for us the seller and you the customer. We reserve the right to make the best judgment regarding shipment in these circumstances.

Occasionally, we may be forced to send out multiple item orders in separate shipments. This may happen where an item has to be placed on the back-order system but others are in stock ready for despatch. Whilst we always strive to avoid this option, we also endeavour to provide the best possible service to you the customer and therefore it may sometimes render this approach necessary.

Where the product selected is unavailable, for whatever reason, we the company reserve the right to supply an alternative product of similar specification, quality and cost. Whilst we always endeavour to inform the customer of this occurrence prior to despatch, it is not always possible. In the event of the substituted goods having to be returned, then all costs incurred with sending them back to us will be met by the company.

We have two delivery options, Royal Mail or Courier. We, the supplier, reserve the right to make the decision as to which method your order will be delivered by. If you have any special delivery requests, such as guaranteed next day delivery, then you are encouraged to contact us for prices. All such requests will be dealt with individually.

Our courier will normally attempt delivery three times before returning the goods to us. Goods which are returned in this manner will be considered cancelled and you will be responsible for the return cost of the goods to you.

Merlin offer you a 14 day cooling off period with all items ordered. The legal requirement is only 7 days, but we have doubled that to give you the customer, complete peace of mind with your purchase. If in that time you decide that you wish to return the goods, then you must inform us via email of your intent to do so. Please ensure you have any relevant order numbers to hand.

Slava Yurthev Copyright