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  • Commercial Kitchen Equipment

    Sales - Service - Repair - Installation

Merlin Catering and Refrigeration

Delivering the best in service and products, call us today to find out more 01543 481 832

Working in partenership with

Established and Trusted

Merlin Catering & Refrigeration Ltd has over 40 years experience within the industry and all of our engineers are fully qualified with gas safe / refrigerant handling certificates.

Providing 24 hour breakdown service 365 days per year. Our rates are very competative, so why not see how much you could save?

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Supplying The Biggest Brands in Catering and Refrigeration

Free site survey with installation!

 

Areas We Cover

Staffordshire

Warwickshire

Leicestershire

Nottinghamshire

Worcestershire

Gloucestershire

Oxfordshire

Derbyshire

Cheshire

Shropshire

Northamptonshire

Cambridgeshire

UK Mainland Installation Requests
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Shipping and Delivery

We process your order as soon as possible after we receive and accept it. Where possible, we aim to deliver items within 1-3 days, if there are any exceptions to this then this will be clearly highlighted in the product description on the website.

Where an order has multiple items, a longer delivery time may be unavoidable. Due to the nature of sourcing the highest quality products at the best prices for our clients, it is sometimes necessary to use several suppliers and wait until the entire order is ready to be shipped, as opposed to sending several small shipments. This saves cost for us the seller and you the customer. We reserve the right to make the best judgment regarding shipment in these circumstances.

Occasionally, we may be forced to send out multiple item orders in separate shipments. This may happen where an item has to be placed on the back-order system but others are in stock ready for despatch. Whilst we always strive to avoid this option, we also endeavour to provide the best possible service to you the customer and therefore it may sometimes render this approach necessary.

Where the product selected is unavailable, for whatever reason, we the company reserve the right to supply an alternative product of similar specification, quality and cost. Whilst we always endeavour to inform the customer of this occurrence prior to despatch, it is not always possible. In the event of the substituted goods having to be returned, then all costs incurred with sending them back to us will be met by the company.

We have two delivery options, Royal Mail or Courier. We, the supplier, reserve the right to make the decision as to which method your order will be delivered by. If you have any special delivery requests, such as guaranteed next day delivery, then you are encouraged to contact us for prices. All such requests will be dealt with individually.

Our courier will normally attempt delivery three times before returning the goods to us. Goods which are returned in this manner will be considered cancelled and you will be responsible for the return cost of the goods to you.

Merlin offer you a 14 day cooling off period with all items ordered. The legal requirement is only 7 days, but we have doubled that to give you the customer, complete peace of mind with your purchase. If in that time you decide that you wish to return the goods, then you must inform us via email of your intent to do so. Please ensure you have any relevant order numbers to hand.

Slava Yurthev Copyright